LEXTEP

At LEXTEP, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you place an order or sign up for our newsletter.
• Browsing Information: We may collect data on how you navigate our website, including your IP address, browser type, time spent on pages, and referral sources. This helps us improve user experience.
• Cookies: We use cookies to track your preferences and enhance your browsing experience. You can disable cookies in your browser settings, though this may limit some functionality on our site.

2. How We Use Your Information

The information we collect is used in the following ways:

• Order Processing: To process your orders, ensure successful transactions, and deliver your purchases.
• Communication: To send order confirmations, shipping updates, and respond to customer inquiries. If you opt-in, we will also send marketing emails with product updates or promotions.
• Improvement: To improve our website functionality and customer service based on browsing data and feedback.
• Legal Compliance: To comply with legal obligations, such as record-keeping or fraud prevention.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Trusted partners who assist in processing payments, fulfilling orders, and delivering products (e.g., shipping companies).
• Legal Authorities: If required by law or necessary to protect our rights, we may share your information with legal entities.

4. How We Protect Your Information

We implement industry-standard security measures, including encryption (SSL) and firewalls, to protect your data from unauthorized access. While we strive to safeguard your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You have the right to:

• Access and Update: Review and update your personal information at any time.
• Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails.
• Data Deletion: Request deletion of your personal data, subject to legal requirements for record retention.

6. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices. Any changes will be posted on this page with the updated date.

If you have any questions or concerns about our privacy practices, please contact us at support@lextep.com.

Welcome to the LEXTEP website. By accessing or using our site, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Use of the Site

By using our website, you agree that:

• You are at least 18 years old or have the legal authority to enter into this agreement.
• You will not use the site for any illegal or unauthorized purpose.
• You will not attempt to interfere with the security or proper functioning of the site.

2. Product Information and Accuracy

We strive to provide accurate descriptions and images of our products. However, slight variations in color, design, and specifications may occur. All pricing, product descriptions, and availability are subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Payments

When you place an order, you agree to:

• Provide current, complete, and accurate purchase information for all orders made on our site.
• Authorize us to charge your payment method for the total amount of your purchase, including applicable taxes and shipping fees.
• Acknowledge that all payments are subject to our approval and we may cancel or refuse any order for any reason.

4. Shipping and Delivery

We aim to process and ship orders promptly. However, delivery times are estimates and not guaranteed. LEXTEP is not responsible for any delays caused by shipping carriers, customs, or other factors outside of our control. Customers are responsible for any applicable customs duties or taxes for international orders.

5. Returns and Exchanges

We accept returns and exchanges in accordance with our Return & Exchange Policy. Please refer to that policy for detailed instructions on how to return or exchange a product.

6. Intellectual Property

All content on this site, including images, text, graphics, logos, and designs, is the intellectual property of LEXTEP and is protected by copyright laws. You may not copy, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

LEXTEP is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of our products. This includes but is not limited to loss of profits, data, or other intangible losses.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of HongKong. Any disputes arising from these terms or your use of the site will be resolved in the courts of HongKong.

9. Changes to the Terms

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated terms.

For questions regarding our Terms of Service, please contact us at support@lextep.com.

We are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to accommodate your needs. Please read the following policy carefully to understand the conditions and procedures for returning or exchanging your product.

1. Return & Exchange Time Limit

You have 14 days from the date you receive your product to initiate a return or exchange. After this 14-day period, we unfortunately cannot offer a refund or exchange. We encourage you to inspect your item upon arrival to ensure everything is in perfect condition.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, your item must meet the following criteria:

• Undamaged Condition: The product must be in the same condition as when you received it, without any signs of human damage, wear, or alteration. This includes no scratches, dents, or other physical damage.
• Original Packaging: The product must be returned in its original packaging, including all components such as the watch, warranty card, user manual, and any promotional items included with the purchase.
• Proof of Purchase: A valid proof of purchase (such as an order confirmation or receipt) must be included with your return.

We reserve the right to refuse returns or exchanges if the product shows signs of wear, misuse, or intentional damage.

3. Return Shipping Costs

Buyers are responsible for the cost of shipping the returned item back to us. It is recommended to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item. Please note that shipping costs are non-refundable, and any costs associated with the return will not be reimbursed.

For exchanges, we will cover the cost of shipping the new item back to you after receiving and inspecting the original returned product.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email support@lextep.com within 14 days of receiving your product. In your email, please include:

• Your order number.
• A brief explanation of why you would like to return or exchange the product.
• Whether you prefer a refund or an exchange.

1. Receive Return Instructions: Our support team will review your request and provide detailed return instructions, including the return address and any additional documentation needed.
2. Prepare the Item for Return: Ensure the product is securely packaged to avoid any damage during shipping. Include all original packaging materials and proof of purchase.
3. Return the Item: Ship the item back to us within 14 days of receiving our return instructions. Be sure to use a trackable shipping service.

Once we receive and inspect the returned item, you will be notified via email of the approval or rejection of your return or exchange.

5. Refunds

If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

6. Exchanges

For exchanges, we will ship the replacement product once we have received and inspected the original item. Depending on your location, the time it may take for your exchanged product to reach you may vary.

7. Non-Returnable Items

Certain items are exempt from being returned or exchanged, including:

• Gift cards.
• Any promotional items received with the original order.
• Any products marked as "Final Sale" at the time of purchase.

8. Damaged or Defective Items

If you receive a defective or damaged product, please contact us immediately at support@lextep.com. We will arrange for a replacement or refund at no additional cost to you. Please provide photos and details of the damage or defect to help expedite the process.

We strive to ensure that every customer is satisfied with their purchase. If you have any further questions about our Return & Exchange Policy, feel free to reach out to us at support@lextep.com, and we will be happy to assist you.

At LEXTEP, we take pride in the quality and craftsmanship of our timepieces. We are committed to ensuring that our customers enjoy a reliable and lasting experience with our products. This warranty policy outlines the terms and conditions under which we provide warranty services for your LEXTEP watch.

Duration of Warranty

We offer a 2-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. Please retain the proof of your purchase (order detail, sreenshots etc.), as it is required for any warranty service. 

What the Warranty Covers

The warranty covers any defects or malfunctions caused by manufacturing issues or faulty materials. This includes, but is not limited to, the movement, dial, hands, and other watch components that may malfunction under normal conditions of use.

Exclusions from Warranty Coverage

The warranty does not cover the following:

• Accidental Damage or Negligence: Any damage caused by dropping the watch, improper use, or failure to follow care instructions.
• Wear and Tear: Regular wear and tear, including scratches, fading, or changes in appearance due to use over time.
• Water Damage: Damage caused by exposure to water beyond the specified water resistance rating.
• Modifications: Any damage caused by unauthorized repairs or modifications.

Shipping Costs

While we are happy to provide repair or replacement services under the terms of the warranty, please note that the buyer is responsible for the shipping costs associated with sending the product back to us for repair. We will cover the cost of returning the repaired or replaced product to you.

How to Apply for Warranty Service

If you believe your watch is covered under warranty, please follow these steps:

1. Email Us: Contact us via email at [customer support email], providing a detailed description of the issue. Include pictures or a short video that clearly shows the problem with the watch.
2. Verification: Our team will review your request and confirm whether the issue is covered under warranty. We may ask for additional information if necessary.
3. Return the Watch: Once your claim is approved, we will provide you with instructions on how to send the watch back to us for inspection or repair.
4. Repair or Replacement: After our factory has reviewed and verified the issue, we will either repair the watch or provide a replacement at no additional cost, subject to the terms of the warranty.

We are dedicated to resolving any issues you may encounter as swiftly as possible and ensuring that your LEXTEP watch continues to serve you for years to come.

Thank you for choosing LEXTEP, and we look forward to assisting you with any questions or concerns you may have regarding your timepiece.

Shipping Policy

At LEXTEP, we are committed to ensuring that your order is handled with care and delivered to you promptly and safely. Please read the details of our shipping policy below to understand how we manage the order fulfillment process.

1. Order Processing Time

Once your order is placed, it will be processed and prepared for shipment within 15 business days. This processing period includes verifying your order details, conducting quality checks on your product, and packaging the item for shipment. We strive to ensure the timely handling of every order, though during peak times, such as sales or product launches, slight delays may occur. In such cases, we will notify you promptly.

• Processing Time: Up to 15 business days.
• Order Confirmation: You will receive a confirmation email once your order has been processed, including the expected shipping date.

2. Shipping Carrier

We have partnered with FedEx, a globally recognized and reliable logistics company, to handle the shipment of your order. FedEx ensures safe and timely delivery to your doorstep, and you can track your package at any point during its journey using the FedEx tracking system.

• Courier Partner: FedEx.
• Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status through the FedEx website or app.

3. Shipping Fees

At LEXTEP, we are pleased to offer free shipping on all orders, regardless of your location. This policy reflects our commitment to providing a seamless and worry-free shopping experience, with no hidden fees.

• Shipping Cost: Free shipping on all orders.
• Delivery Area: We offer worldwide shipping. Whether you're ordering from the United States, Europe, Asia, or anywhere else, we’ve got you covered with no additional charges.

4. Delivery Time

While we aim to dispatch all orders within 15 business days, the delivery time will vary depending on your location. Below are the estimated shipping times based on your region, with shipments originating from Hong Kong:

• Asia: 5-10 business days.
• North America: 7-12 business days.
• Europe: 7-14 business days.
• Rest of the World: 10-20 business days.

Please note that delivery times are estimates provided by FedEx and may vary due to unforeseen circumstances, such as weather conditions, customs processing, or logistical delays.

5. Customs Duties & Taxes

LEXTEP is pleased to inform you that all orders are duty-free. You will not incur any customs duties or import taxes for shipments, as we take care of these fees. This allows you to shop with confidence, knowing that the price you see at checkout is the final price you pay.

• Customs & Duties: No additional customs duties or taxes will be applied.
• International Shipping: We ensure that all international shipments are handled smoothly, and any customs-related issues will be managed by us, ensuring your package arrives without extra costs.

6. Failed Deliveries & Incorrect Addresses

It is essential to provide accurate shipping information when placing your order to avoid delivery issues. Should there be any incorrect information that leads to a failed delivery or if the package is returned to us, we will contact you to verify the details and arrange reshipment.

• Incorrect Address: If you realize you have entered the wrong address, please contact us immediately at support@lextep.com to correct it before your order is shipped.
• Failed Delivery: If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, in the rare event that your package is lost or arrives damaged, please reach out to our support team at support@lextep.com. We will promptly investigate the issue and offer a resolution, such as a replacement or refund.

• Damaged Packages: If you receive a damaged package, please take photos of the condition and contact us immediately. We will assist in filing a claim with the courier and provide further instructions.
• Lost Packages: In case of a lost package, we will work closely with FedEx to track and resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to us. Our customer service team is here to help and will respond to your inquiries as soon as possible.

• Email: support@lextep.com

By clearly outlining these shipping details, we aim to provide a transparent and worry-free shopping experience. Your satisfaction is our priority, and we strive to ensure that your LEXTEP purchase arrives promptly, without any surprises.