FAQ

Welcome to our FAQ section! Below are answers to some of the most common questions about our brand, products, and services. If you can’t find the answer you’re looking for, feel free to contact us directly.

1. What kind of watches do you offer?

We specialize in designing and producing high-quality, uniquely styled watches. Our collections feature elegant craftsmanship combined with innovative designs, perfect for those looking for something out of the ordinary.

2. How do I place an order?

You can place an order directly on our website by browsing our collection, selecting your favorite model, and adding it to the cart. Follow the prompts for checkout to complete your purchase.

3. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options such as Apple Pay and Google Pay. All transactions on our site are encrypted for your safety.

4. Do you offer international shipping?

Yes, we ship worldwide! Shipping times and costs vary depending on the destination. During checkout, you will see the estimated delivery time and shipping fee for your location.

5. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Use this number to check the status of your delivery on the shipping carrier's website.

6. What is your return/exchange policy?

We offer a 14-day return and exchange policy on all unworn, undamaged items. If you need to return or exchange a product, please contact our customer support team for assistance. Shipping costs may apply for returns.

7. My watch isn’t working. What should I do?

If you experience any issues with your watch, please refer to the user manual for troubleshooting tips. If the problem persists, contact us for further assistance. Our watches come with a warranty, and we’re here to help resolve any issues you may encounter.

8. Do you offer a warranty on your watches?

Yes, all of our watches come with a 2-year limited warranty covering manufacturing defects. The warranty does not cover accidental damage or normal wear and tear. For more details, please visit our warranty page.

9. How can I contact customer support?

You can reach us via email at support@lextep.com or through our contact form on the website. We aim to respond within 24 hours on business days.