Return & Exchange Policy
We are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and exchange policy to accommodate your needs. Please read the following policy carefully to understand the conditions and procedures for returning or exchanging your product.
1. Return & Exchange Time Limit
You have 14 days from the date you receive your product to initiate a return or exchange. After this 14-day period, we unfortunately cannot offer a refund or exchange. We encourage you to inspect your item upon arrival to ensure everything is in perfect condition.
2. Conditions for Return & Exchange
To be eligible for a return or exchange, your item must meet the following criteria:
- Undamaged Condition: The product must be in the same condition as when you received it, without any signs of human damage, wear, or alteration. This includes no scratches, dents, or other physical damage.
- Original Packaging: The product must be returned in its original packaging, including all components such as the watch, warranty card, user manual, and any promotional items included with the purchase.
- Proof of Purchase: A valid proof of purchase (such as an order confirmation or receipt) must be included with your return.
We reserve the right to refuse returns or exchanges if the product shows signs of wear, misuse, or intentional damage.
3. Return Shipping Costs
Buyers are responsible for the cost of shipping the returned item back to us. It is recommended to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item. Please note that shipping costs are non-refundable, and any costs associated with the return will not be reimbursed.
For exchanges, we will cover the cost of shipping the new item back to you after receiving and inspecting the original returned product.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email support@lextep.com within 14 days of receiving your product. In your email, please include:
- Your order number.
- A brief explanation of why you would like to return or exchange the product.
- Whether you prefer a refund or an exchange.
- Receive Return Instructions: Our support team will review your request and provide detailed return instructions, including the return address and any additional documentation needed.
- Prepare the Item for Return: Ensure the product is securely packaged to avoid any damage during shipping. Include all original packaging materials and proof of purchase.
- Return the Item: Ship the item back to us within 14 days of receiving our return instructions. Be sure to use a trackable shipping service.
Once we receive and inspect the returned item, you will be notified via email of the approval or rejection of your return or exchange.
5. Refunds
If your return is approved, we will process the refund to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
6. Exchanges
For exchanges, we will ship the replacement product once we have received and inspected the original item. Depending on your location, the time it may take for your exchanged product to reach you may vary.
7. Non-Returnable Items
Certain items are exempt from being returned or exchanged, including:
- Gift cards.
- Any promotional items received with the original order.
- Any products marked as "Final Sale" at the time of purchase.
8. Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately at support@lextep.com. We will arrange for a replacement or refund at no additional cost to you. Please provide photos and details of the damage or defect to help expedite the process.
We strive to ensure that every customer is satisfied with their purchase. If you have any further questions about our Return & Exchange Policy, feel free to reach out to us at support@lextep.com, and we will be happy to assist you.