Shipping Policy

Shipping Policy

At LEXTEP, we are committed to ensuring that your order is handled with care and delivered to you promptly and safely. Please read the details of our shipping policy below to understand how we manage the order fulfillment process.

1. Order Processing Time

Once your order is placed, it will be processed and prepared for shipment within 15 business days. This processing period includes verifying your order details, conducting quality checks on your product, and packaging the item for shipment. We strive to ensure the timely handling of every order, though during peak times, such as sales or product launches, slight delays may occur. In such cases, we will notify you promptly.

  • Processing Time: Up to 15 business days.
  • Order Confirmation: You will receive a confirmation email once your order has been processed, including the expected shipping date.

2. Shipping Carrier

We have partnered with FedEx, a globally recognized and reliable logistics company, to handle the shipment of your order. FedEx ensures safe and timely delivery to your doorstep, and you can track your package at any point during its journey using the FedEx tracking system.

  • Courier Partner: FedEx.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package's status through the FedEx website or app.

3. Shipping Fees

At LEXTEP, we are pleased to offer free shipping on all orders, regardless of your location. This policy reflects our commitment to providing a seamless and worry-free shopping experience, with no hidden fees.

  • Shipping Cost: Free shipping on all orders.
  • Delivery Area: We offer worldwide shipping. Whether you're ordering from the United States, Europe, Asia, or anywhere else, we’ve got you covered with no additional charges.

4. Delivery Time

While we aim to dispatch all orders within 15 business days, the delivery time will vary depending on your location. Below are the estimated shipping times based on your region, with shipments originating from Hong Kong:

  • Asia: 5-10 business days.
  • North America: 7-12 business days.
  • Europe: 7-14 business days.
  • Rest of the World: 10-20 business days.

Please note that delivery times are estimates provided by FedEx and may vary due to unforeseen circumstances, such as weather conditions, customs processing, or logistical delays.

5. Customs Duties & Taxes

LEXTEP is pleased to inform you that all orders are duty-free. You will not incur any customs duties or import taxes for shipments, as we take care of these fees. This allows you to shop with confidence, knowing that the price you see at checkout is the final price you pay.

  • Customs & Duties: No additional customs duties or taxes will be applied.
  • International Shipping: We ensure that all international shipments are handled smoothly, and any customs-related issues will be managed by us, ensuring your package arrives without extra costs.

6. Failed Deliveries & Incorrect Addresses

It is essential to provide accurate shipping information when placing your order to avoid delivery issues. Should there be any incorrect information that leads to a failed delivery or if the package is returned to us, we will contact you to verify the details and arrange reshipment.

  • Incorrect Address: If you realize you have entered the wrong address, please contact us immediately at support@lextep.com to correct it before your order is shipped.
  • Failed Delivery: If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Lost or Damaged Packages

While we take every precaution to ensure your package arrives safely, in the rare event that your package is lost or arrives damaged, please reach out to our support team at support@lextep.com. We will promptly investigate the issue and offer a resolution, such as a replacement or refund.

  • Damaged Packages: If you receive a damaged package, please take photos of the condition and contact us immediately. We will assist in filing a claim with the courier and provide further instructions.
  • Lost Packages: In case of a lost package, we will work closely with FedEx to track and resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to us. Our customer service team is here to help and will respond to your inquiries as soon as possible.

  • Email: support@lextep.com

By clearly outlining these shipping details, we aim to provide a transparent and worry-free shopping experience. Your satisfaction is our priority, and we strive to ensure that your LEXTEP purchase arrives promptly, without any surprises.